Help with Scorby

Getting hold of us

info@scorby.app — the only channel, and it reaches a person rather than a queue.

We read everything. We are not going to promise a response time we cannot keep: Scorby is made by one person, and a reply may take a few days if you write during a busy week. If something is broken and stopping you playing, say so in the subject line and it goes to the top.

There is no phone line, no live chat and no support account on social media. If you see one claiming to be Scorby, it is not us.

Match codes and joining

A code is valid for 15 minutes. That is deliberate: a code is meant to be read out or texted while you are both standing on the court, not sent hours ahead. If yours has run out, the player who started the match can share a new one.

The waiting screen counts the time down, so you can see how long is left.

If a code is refused, in likely order:

• It has expired — more than 15 minutes old.
• It has been typed wrong. Codes are six characters; check the ones that look alike on your keyboard.
• The match is full. A match holds up to four players.
• The player who started it cancelled the invitation, or the match has already begun.

Joining needs an account — Sign in with Apple or Sign in with Google — because the other players need to know who joined. It does not need a subscription, now or ever.

Sharing a match

One player starts the match and shares a six-character code or a QR. Everyone else enters it and follows the same score, point by point, as it is scored. An iPhone and an Android phone can be in the same match.

Sharing needs a connection — this is the one part of Scorby that does. Scoring itself works offline; see section 10.

Passing the scoring to someone else: hold the take-over control and the scoring moves to your device, with the score exactly as it stood. The other phone becomes the mirror and stops accepting taps, and it is told what happened — there is no silent handover. You can pass it back as often as you like.

Taking over needs a subscription of your own, or a running trial. If you joined someone else's match for free, you can follow every point but not take the pen. See Terms, section 6.

There is no spectator mode. Everyone in a match is a player.

Subscriptions, the trial and cancelling

A subscription is what starts a match. Joining and following a match someone else started is free, always, with no time limit — so one subscriber can get a whole group playing.

The trial is 14 days and needs no card. It does not turn into a paid subscription by itself. When it ends, it ends: you keep every match you recorded and can still read all of it, you can still join other people's matches, and what stops is starting new ones.

Cancelling is done in the store, not here, and deleting the app does not cancel anything:

We cannot issue refunds — the store is the seller — but write to us anyway if something went wrong, and we will help you make the case.

A subscription does not cross platforms. One bought on an iPhone does not unlock an Android phone, because neither store can sell access on the other's device.

Changing plan

You can move between plans from the subscription screen — monthly to yearly, one sport to all sports, or one sport to another. Moving up happens straight away and the store settles the difference. Moving down to a shorter period waits until your next renewal, so nothing is charged today and you keep what you have paid for.

Swapping one sport for another is the one that differs by platform: immediate on iPhone, with a refund for what is left of the old sport, and at the next renewal on Android. Each store decides this and we cannot override it — the app tells you which applies before you confirm. The full table is in Terms, section 6.

You are never charged twice for the same period, and changing plan never takes away access you have already paid for.

Changing phones

This genuinely differs by platform, and it is worth knowing before you switch rather than after.

On iPhone

Your matches mirror to your own private iCloud, so signing in to the same Apple Account on a new iPhone brings your history with it. Heart rate and calories come back too, read from Apple Health on the new device.

On Android

Signing in does not restore anything. Your account exists for shared matches, and we keep no copy of your history to restore from — deliberately. Two things cover you instead:

• Android's own backup restores your history on a new phone before Scorby is first opened. But it runs roughly once a day, only when the phone is charging on Wi-Fi, and you cannot see whether it has run. A match played this evening may not be in it.
• Export — the route you control, and the reliable one when you are switching on purpose. See below.

Export and import

Settings → History → Export writes your entire history to a file you keep: every match, its statistics, its point-by-point record, and the heart rate and calories. Import adds back whatever is missing without disturbing matches already on the phone, so importing twice does not create duplicates.

The file format is the same on both platforms, so a history exported from an iPhone imports into an Android phone and the other way round.

Doubles, and the player without the app

Doubles is not singles with four names. Scorby asks serving order and receiving order as two separate questions, allows all 32 legal combinations, and tracks who serves next, who receives in which court, and which end everyone changes to — through tie-breaks and into the next set.

Three of you have the app and the fourth doesn't? Type their name. They are in the match properly: named on every screen, in the serving order, and in the statistics afterwards. They just do not need a phone.

Please use a name that person would be comfortable with — a first name or a nickname rather than a full one. Everyone in a shared match can see it. If someone asks you to remove their name, you can edit or delete those matches yourself.

The watch

One tap per point. Swipe up for a winner and down for an unforced error when you want the detail, and undo from anywhere.

If the watch and the phone disagree, the device currently doing the scoring is the one to trust; the other is a mirror. Bringing them back into range settles it.

No heart rate or calories on a match? The most common cause is the watch being on its charger, or worn loosely enough that the sensor loses contact. A watch on the charger records neither.

Health data

If you allow it, Scorby files each match to your phone's own health record — Apple Health, or Health Connect on Android — as a workout, and reads back two figures to show on the match: your average heart rate and your active energy.

Reading and writing are separate permissions and you can refuse either without losing the ability to score. Refusing the read means a match shows no heart rate; refusing the write means nothing is filed at all.

None of it reaches us. Scorby strips those figures out before a match is copied anywhere. To withdraw access: Settings → Privacy & Security → Health on iPhone, or the Health Connect settings on Android. Full detail in Privacy, section 4.

Playing without a signal

Scoring works entirely offline. Start a match, score it to the end, and save it with no connection at all — which matters, because a lot of courts have no usable signal.

Sharing is the exception. Two phones cannot follow the same live score without something in the middle, so a shared match needs a connection on both devices.

Entitlement is checked when a match starts and not again while it is running, so a match will never stop mid-set because the signal dropped.

When you think the score is wrong

Undo the last point from the match screen; the watch takes the Crown for it. Undo works back through games and sets, not only within the current game.

If you think Scorby has a rule wrong, please tell us — this is the part we care most about getting right. Say which sport, what the score was, what it did, and what you expected. Two rules apps commonly get wrong, and where we believe we are right:

• No rest after the first game of a set. Play carries straight on; the changeover rest comes after the odd games that follow.
• Change of ends carries across sets. It follows the running count of games, not a per-set reset.

Scorby is a scoring aid, not an official record. If Scorby and the players disagree, the players are right.

Your account and deleting it

Most of Scorby works with no account at all. One is needed only for shared matches.

You can delete your account and everything attached to it from inside the app, or from this page if you no longer have it installed.

Reporting a bug

Email info@scorby.app. Five lines make a report we can act on, and without them we usually have to write back and ask:

• Device and OS — “iPhone 15, iOS 26.1”, “Redmi Note 12, Android 14”.
• Scorby's version, from the bottom of Settings.
• Which sport, and singles or doubles.
• What you did, and what happened. The score at the moment it went wrong is the single most useful thing you can include.
• What you expected instead — especially for a rules question, where the disagreement is the whole report.

Screenshots help. If it is a scoring question, a photo of the match screen is usually enough to settle it.